SHIPPING & RETURNS

Shipping Policy

ONCE YOU HAVE EMAILED US WHAT ITEM YOU WANT WE WILL RESPOND WITHIN 24HRS AFTER RECEIVING YOUR EMAIL. WE WILL REPLY WITH THE STOCK WE HAVE OF THAT PRODUCT. ALSO IN THE EMAIL WE WILL ASK IF YOU WOULD STILL LIKE THAT ITEM AND HOW MANY YOU WOULD LIKE. AFTER WE RECIEVE YOUR NEXT EMAIL WITH THAT INFORMATION WE WILL EMAIL WITH THE TOTAL PRICE *SHIPPING MAY VERY DEPENDING YOUR LOCATION* . WE WILL THAN ASK YOU TO TRANSFER THE MONEY TO US (Explained in the email) AND GIVE US YOUR ADDRESS SO WE CAN SHIP YOUR ITEM OFF. DELEVEY IN THE UK CAN TAKE UPTO A WEEK DEPENDING YOUR LOCATION. TRACKING NUMBER WILL ALSO BE EMAILED TO YOU ONCE WE RECIEVE IT OURSELVES. WE NOW OFFER INTERNATIONAL SHIPPING AROUND THE WORLD SO EMAIL US IF YOU ARE INTRESTED IN A PRODUCT AND WE CAN GIVE YOU THE ESTIMATED COST OF THE PRODUCT IN YOUR CURRENCY. IF YOUR ITEM DOESNT TURN UP EMAIL US (WITH SOME SORT OF EVIDENCE) AND FULL REFUND OR REPLACEMENT WILL BE GIVEN!

Return & Exchange Policy

DUE TO MOST OUR PRODUCTS BEING MANUFACTURED BY HAND, WE DO NOT OFFER RETURNS FOR UNWANTED GIFTS OR IF YOU CHANGE YOUR MIND WITH THE PRODUCT THEREFORE, PLEASE MAKE SURE YOU WANT THE PRODUCT BEFORE ORDERING AS ONCE PAYMENT IS RECIEVED, WE WILL NO LONGER BE ABLE TO CANCEL YOUR PURCHASE! IF YOU RECEVE A DAMAGED OR FAULTY ITEM PLEASE EMAIL US WITH PICTURES AND/OR VIDEOS OF THE ISSUE AND WE WILL ASK YOU TO RETURN THE ITEM WITH GIVEN CARRIER ADDRESS. ONCE WE RECEVE THE ITEM WE WILL CHECK THE DAMAGE ON THE ITEM. WE WILL THAN SEND OUT A REPLACEMENT. IF NO MORE IS IN STOCK OF THAT ITEM REFUND WILL BE GIVEN. OUR NUMBER 1 PRIORITY IS TO MAKE SURE OUR CUSTOMERS ARE HAPPY THEREFORE WE ASK THAT YOU READ AND UNDERSTAND THE INFORMATION ABOVE AND ONLY BUY ITEMS THAT YOU KNOW YOU WILL WANT/ENJOY! ANY QUESTIONS EMAIL US AT jackandtiffanyslifefmf@gmail.com WITH YOUR FULL NAME, CONTACT DETAILS AND QUESTION. WE HOPE YOU ALL HAVE AN AMAZING DAY!